Sample of All FAQs (Helpie FAQ)
Helpie FAQ
- Can I change my provider if I am not satisfied?
Yes, you have the right to change providers if you are not happy with the services provided, as long as it aligns with your NDIS plan.
- What should I do if my needs change over time?
Work with your provider to update your care plan as your needs evolve, and ensure they can adjust their services accordingly.
- How do I get started with an NDIS provider in Brisbane?
Contact an NDIS registered provider in Brisbane, discuss your needs, and start the process of creating a customised care plan based on your NDIS goals.
- How can I verify if a provider is NDIS registered?
You can check the NDIS Provider List on the NDIS website or directly ask the provider for their registration details.
- What services are typically included in disability support?
Services can include personal care, household assistance, therapy, social participation, and transport support.
- How do I know if a provider offers the right support for my needs?
Ensure the provider offers a tailored care plan that addresses your specific needs and goals, whether it’s for daily living, therapy, or emotional support.
- What qualifications should NDIS support workers have?
Support workers should be trained in disability care and have relevant certifications in areas such as first aid, disability support, and other specialised skills.
- Are NDIS services covered by all NDIS plans?
Most NDIS services are covered under the plan, but it’s important to check the specific details of your plan and ensure the services you need are included.
- What if I need support outside of regular hours?
Ask if the provider offers flexible hours or emergency support for after-hours care.
- How much will disability support services cost?
The cost will depend on the service and your NDIS plan. Make sure the provider’s fees are within the NDIS price guide and confirm payment details.
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