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All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • Yes, you have the right to change providers if you are not happy with the services provided, as long as it aligns with your NDIS plan.

  • Work with your provider to update your care plan as your needs evolve, and ensure they can adjust their services accordingly.

  • Contact an NDIS registered provider in Brisbane, discuss your needs, and start the process of creating a customised care plan based on your NDIS goals.

  • You can check the NDIS Provider List on the NDIS website or directly ask the provider for their registration details.

  • Services can include personal care, household assistance, therapy, social participation, and transport support.

  • Ensure the provider offers a tailored care plan that addresses your specific needs and goals, whether it’s for daily living, therapy, or emotional support.

  • Support workers should be trained in disability care and have relevant certifications in areas such as first aid, disability support, and other specialised skills.

  • Most NDIS services are covered under the plan, but it’s important to check the specific details of your plan and ensure the services you need are included.

  • Ask if the provider offers flexible hours or emergency support for after-hours care.

  • The cost will depend on the service and your NDIS plan. Make sure the provider’s fees are within the NDIS price guide and confirm payment details.

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